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Frequently asked questions
How can I make a purchase for items on BitDealz?

Simply press BUY NOW button and the system will take you to the checkout page. Fill out your personal information and place an order.

Which cryptocurrencies can I use to pay for items?

At the moment we accept these following cryptocurrencies as payment: Bitcoin, Bitcoin Cash, Litecoin, Dash, Peercoin

Can I change or cancel my order?

To cancel or change your order, you can cancel an order from your customer account on BitDealz but please email us on sales@bitdealz.com (not more than 24 hours) so your order will not be shipped from supplier. In case your order is already forwarded to the courier, we can’t change it nor cancel it, so it is important to contact us asap.

Do you offer a refund?

Yes, if items didn’t meet conditions as described or they are damaged during shipping you will get a refund. You can find more info on Refund page.

Do items are shipped worldwide?

Yes, most of the items are shipped worldwide. We strive that all items are provided with free shipping. Enjoy in this benefit.

How many days will my order deliver to me?

The orders are shipped within 1-3 working days. Once the order is shipped, you will receive a tracking number and updates about your shipment’s journey. It usually takes 7 to 25 working days for it to be delivered, depends on your place of residence.

How do I track my parcel?

Once your order is shipped, you will immediately get a tracking code from supplier through our email system.

Why can’t I track my parcel?

Please allow the courier 2-5 business days before the status of your order confirmed.

My parcel is not moving or updating?

Shipment may be delayed for some reasons such us due to bad weather, long Holidays, customs, a huge number of deliveries and backlogs. If it takes more than 4 weeks since the package was shipped, please contact us.

I haven’t received my order yet, what to do?

If you have not yet received your order within 4 weeks, please contact us immediately. You may also contact your local post office if your parcel has arrived. Please note that we are not held liable for any incorrect shipping address and phone numbers provided by you.

Can I add a non-English shipping address?

Since the supplier’s ship orders worldwide, our website and services are based on English. All the information required for shipment should be written in English. We also required you to add a telephone or mobile number along with shipping address, so the courier can easily contact you.

Can I change my shipping address after placing an order?

If you wish to change your shipping address, please contact us asap so we can check your order’s status in our database. Please note that we can’t change your shipping address once your order is already shipped out.

Will I be charged with customs and taxes?

All of the items displayed on our site are tax-free. Depending on the country you live in, you may be liable to pay for duties and taxes once you receive your order and fees are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of the charges, please contact your local customs office.

What should I do when I receive a damaged product?

Before when your order is forwarded to the courier, the suppliers always ensure the quality of each product. However, there are many factors that might have resulted in your products to be damaged in the transit. Due to this, please contact us immediately on support@bitdealz.com, and kindly give us a brief description together with the damaged product photos. We’ll notify the supplier about your issue for the item.

How to return an item?

For return or replacement of items contact us to resolve the issue. You can find more info on Return page.

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