Thanks for purchasing the products at our website

Our customers are protected with our refund policy and we hold all cryptocurrency from the date when a customer buys a product through BitDealz crypto shopping website, and if any issue appears with the delivery of items, quality or any other reason that customer is not satisfied with the seller’s service, the customer will be refunded.

In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.


We guarantee your refund for any product purchased on the BitDealz Crypto Shop platform if you are not satisfied with the quality of the product, or for any other reason mentioned on the Return page. Once we have received your complaint, you can make a request to return it to the supplier. Then, after inspection, you will be given a refund in less than 1 hour (the most of time is instant), depending on how heavy the loads are on the blockchain network at that time.

Currently, we deal with branded suppliers that have reliable inspection procedures and a wide range of stock that ships worldwide, and our Crypto Shop gives you the opportunity to shop using cryptocurrency (we currently accept Bitcoin, Bitcoin Cash, Litecoin, Dash, and Peercoin). All refund requests need to be directed to our customer services department through our contact page.

Refund fee

We conduct our Bitcoin transactions through, a trusted digital currency platform. There is a 0% fee for transactions on this platform, so all our customers who have an account with Coinbase will not incur any transaction costs when receiving a refund.